TERMS & CONDITIONS
Default billing: All members are required to keep an active credit/debit card on file to be used for membership payments, retail purchases or any other purchase within the gym.
Notice for cancellation: All membership cancellations require 30 days notice. This must be provided in writing to Simon Colley admin@gymcartel.com.au
Refunds: Payments will not be refunded if already processed. Memberships are non- transferrable.
Automatic renewal: Once your membership term has expired, you will be automatically renewed under the initial terms of your membership for a consecutive term until membership cancellation is requested.
Membership holds: To request a hold, email admin@gymcartel.com.au with at least 7 days’ notice so we can take care of the admin side. When a hold request is approved, the member will not be charged during the hold period, and their contract term will extend by the hold term. A minimum of a two week period applies.
Payment issues: If your scheduled payment fails, Stripe charges a $6.00 for every failed transaction. Unfortunately this is not something we can control, so we encourage you to please schedule your payments for a date where you expect to have funds in the account.
Gym Cartel Code of Conduct—Our organisation respects and follows the letter and spirit of the Australian Human Rights Commission. We support and protect the dignity and worth of everyone. We provide equal rights and opportunities for all employees, clients and volunteers. We do not tolerate harassment or unwelcome comments and actions. We will take prompt action if such problems occur (including failure to follow any rules or regulations and for reasons of nuisance, disturbance of others, moral turpitude or fraud) or if we determine that your actions may endanger yourself or others.